Politique de remboursement

Return & Exchange Policy

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as received, unused, unworn, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at support@mickaeljewelry.com.
Approved returns must be sent to the following address:
[INSERT RETURN ADDRESS]

Items returned without prior authorization will not be accepted.

Important Notice — Refund Policy

⚠️ Refunds are NOT allowed under any circumstances except in the following cases:

  • The item is defective

  • The item is damaged upon arrival

  • The wrong item was received

If any of the above applies, please contact us immediately upon receipt with clear photos and a description of the issue. Once verified, we will process a full refund to your original payment method.

Exchanges

For non-defective items, we do not offer refunds, but exchanges may be accepted if the return conditions are met.
The fastest way to receive a different item is to return the original item (if approved) and place a new order.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item qualifies, please contact us before purchasing.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery.
However, refunds will only be issued if the item is defective, damaged, or incorrect. Otherwise, store credit or exchange may be offered at our discretion.

Refunds for Defective Items

Once we receive and inspect the returned defective item, we will notify you of the approval status.
If approved, a full refund will be issued to your original payment method within 10 business days. Please note that banks or card issuers may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at support@mickaeljewelry.com.

If you want, I can also:

  • Adapt this policy to French only

  • Make it shorter / stricter

  • Adjust it for EU compliance wording

  • Or tailor it specifically for jewelry & hygiene concerns

Just tell me.